Frequently Asked Questions (FAQ)
Find quick answers to the most common questions about our custom sportswear process.
Ordering & Process
Q: How do I place an order?
A: Getting started is easy! Simply contact us through our website, email, or phone. Share your idea, design, or requirements, and our team will guide you through the next steps: creating a mockup, providing a quote, and finalizing your order.
Q: Do I need to provide a ready-made design?
A: Not at all! You can come to us with just a concept or idea. Our in-house design team will create professional mockups for you. If you have a ready design, that’s great too—we will work with your provided artwork.
Q: What is your Minimum Order Quantity (MOQ)?
A: We cater to all sizes! Our MOQ can be as low as 10 pieces for certain custom items like sublimated jerseys. For larger orders and teamwear, we offer significant bulk discounts. Contact us with your quantity, and we'll provide the best possible pricing.
Q: Can I get a sample before placing a large order?
A: Yes. We highly recommend ordering a pre-production sample for bulk orders to check the fit, quality, and colors. This sample cost is separate but can often be credited against a future large order.
Design & Artwork
Q: What file format should I use for my logo and designs?
A: We prefer vector files (like .AI, .EPS, .SVG) for the best quality, especially for embroidery. High-resolution PNG files with transparent backgrounds are also acceptable for printing.
Q: Who owns the copyright of the designs?
A: You do. By providing artwork, you confirm you have the rights to use it. We treat all client designs as confidential and only use them to fulfill your order. The mockups we create for you become your property once the order is paid for.
Q: What printing methods do you offer?
A: We offer a range of techniques to suit different needs:
Sublimation Printing: Best for full-color, all-over designs that are lightweight and breathable.
Embroidery: Ideal for logos and designs that require a premium, textured look.
Screen Printing: A cost-effective method for larger quantity orders with simpler designs.
Pricing & Payment
Q: What is included in your quote?
A: Our quotes are transparent and typically include the cost of manufacturing, the materials, and standard shipping. Expedited shipping options and any special packaging (like custom branding) may incur an additional cost, which we will communicate upfront.
Q: What are your payment terms?
A: We require a 50% deposit to confirm your order and begin production. The remaining 50% balance + any shipping fees is due before we ship your completed order.
Q: What currency are your prices in?
A: Our prices are primarily in US Dollars (USD). We can also quote in other major currencies upon request.
Production & Shipping
Q: How long does production take?
A: Standard production time is approximately 10-15 business days after final design approval and deposit receipt. Complex orders or large volumes may take slightly longer. We will always provide an estimated timeline before you confirm your order.
Q: Where do you ship to?
A: We ship worldwide! From a single unit to bulk orders, we deliver directly to your doorstep, whether it's your home, gym, or business.
Q: What about shipping costs and import taxes?
Shipping: Standard shipping costs are included in our quotes for most destinations. Expedited shipping is available at an extra cost.
Import Taxes & Duties: These are determined by your local customs authorities and are the responsibility of the customer. Our prices do not include these fees.
Q: How can I track my order?
A: Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor your package's journey directly with the carrier.
Quality & Support
Q: What is your quality guarantee?
A: We stand behind our craftsmanship. Every garment undergoes a strict quality control check. We offer a warranty against manufacturing defects. If you receive a faulty item, please contact us within 14 days of delivery with photos, and we will resolve the issue.
Q: What if I'm not happy with the final product?
A: Due to the custom-made nature of our products, we do not accept returns for change of mind or sizing errors. However, we are committed to your satisfaction. If there is a manufacturing defect or an error on our part, we will repair or replace the items at no cost to you.
Q: How do I contact customer support?
A: Our team is here to help! Reach out to us via: